Often the only thing between success and failure is not product and business knowledge, but the ability to interpret customers real needs and concrns and overcome objections.
During the widely acclaimed coure (94% of attendees rate as Very Good or Excellent) you will learn:
1. The keys to overcoming objection
2. How to become an active listener
3. How to avoid communication pitfalls
4. How to recognise different customer types
5. Effective questioning techniques
6. How to close the conversation in a positive way
Who Should Attend
This course is designed for anyone in a customr facing role who thinks their job satisfaction and success would be improved if they could win the hearts and minds of more customers
LOCATION:
All courses are delivered at our training facility at Unit 2, 14 Brodie Hall Drive Bentley WA 6102.
Plenty of street parking is available within short walking distance of the premises
COURSE TIME
Course starts at 8.30am and and finishes at 12.30pm
Tea, Coffee, and biscuits are provided
