About TeamRed Solutions - Customer Service Experts

We have over 20 years experience successfully delivering complex change programmes that have improved efficiency and effectiveness in customer service across the consumer, commercial and public sectors.
Our promise to our clients is that we will enable them to improve the customer experience, revenues and profits –all at the same time!

We continually prove that great service does not have to cost

We work across all sales and service delivery channels – retail or branch networks, contact centres, the internet and back office or support functions and bring together expertise from around the Asia Pacific region spanning business process review and design, human performance disciplines along with HBDI based tools, information technology and systems design and integration.

Business must learn to focus on reducing the need for their customer to (often unwillingly) contact them. They should instead focus on improving the customer experience they offer by eliminating inefficiency, improving access to information and empowering their staff. We successfully work with clients on all aspects of the Customer Management Cycle to deliver those outcomes.

Our programmes deliver:

Improved customer satisfaction and retention
Reduced costs of sales and service
Improved employee engagement and business culture
Faster cash flow
Increased revenue and profits.

TeamRed Solutions client list includes:

Burswood Resort, Bunnings, CSR Readymix, Bankwest, Synergy Energy, Call Design, Verve Energy, Western Power, Dun & Bradstreet Australia, RAC of WA, St George Bank, Jones Lang LaSalle, NCI Credit Insurance (Brokers) P/L, Programmed Maintenance Services Ltd, Tungsten Group, Brookfield Multiplex Ltd, Permeance Technologies, Sovereign Petroleum, Centrelink, Main Roads of WA, Readyflowers, Dept of Housing & Works, 3CM Global and Edith Cowan University in the areas of strategic planning, employee engagement, change management, leadership development, credit control, customer management and contact centre design and management.

For examples of projects we have completed successfully, visit our past projects tab, or for more information or an obligation free review of your needs, please contact us.

TeamRed Solutions – Putting you and your business in the fast lane